L. Carim^∗, C. Warwick

Department of Information Studies, University College London, Gower Street, London WC1E 6BT, United Kingdom

ABSTRACT

This research sought to explore the implications of social media for organisations’ business functions, to help inform organisational approaches to challenges presented by social media. UK-based research-funding bodies provided the focus of this study, and a literature review, quantitative survey and focus groups involving relevant communications professionals were undertaken. Findings show that most UK-based research-funding organisations have adopted social media channels for corporate communications, drawing chiefly on microblogging, video-sharing and social networking sites. Building a dialogue with stakeholders is a prime reason for using social channels, yet one-way ‘broadcasting’ of information is widespread. Web, media or communications/marketing teams generally manage social media channels. A minority of organisations have policies governing social media use by staff. Social media performance is mainly measured using quantitative metrics.

Keywords:

Twitter; Facebook; YouTube; Corporate communications; Web 2.0

To link to this article: http://dx.doi.org/10.1016/j.pubrev.2013.08.006